Table of Contents

1. What Information Do We Collect?
   Understand the types of information we gather and how we collect it.

2. How Do We Process Your Information?
   Learn about how we use, manage, and protect your personal data.

3. When and With Whom Do We Share Your Personal Information?
   We do not share your personal data with any third parties, ensuring compliance with HIPAA regulations.

4. Do We Use Cookies and Other Tracking Technologies?
   Find out how we use cookies and similar technologies to enhance your experience.

5. How Long Do We Keep Your Information?
   Understand our data retention policies and how long we store your information.

6. How Do We Keep Your Information Safe?
   Explore the measures we take to secure your personal information.

7. Do We Collect Information From Minors?
   Learn about our policies regarding data collection from individuals under 18.

8. What Are Your Privacy Rights?
   Review the rights you have concerning your personal information.

9. Controls for Do-Not-Track Features
   See how we respond to browser-based Do-Not-Track signals.

10. Do United States Residents Have Specific Privacy Rights?
    Discover privacy rights specific to residents of the U.S.

11. SMS Policy
    Learn how we manage SMS communications and your choices regarding them.

12. Do We Make Updates to This Notice?
    Stay informed about any updates or changes to our privacy practices.

13. How Can You Contact Us About This Notice?
    Get the details you need to reach out with questions or concerns.

14. How Can You Review, Update, or Delete the Data We Collect From You?
    Find out how to access, update, or delete your personal information.

1. What Information Do We Collect?

In Brief: We collect the personal information you willingly provide.

We gather personal details you share when showing interest in our company, products, or services, participating in activities related to our Services, or when contacting us directly.

Personal Information Provided by You:
The type of information we collect varies depending on your interaction with our Services, your choices, and the features you use. This may include:

• Names
• Phone numbers
• Email addresses

Sensitive Information:
With your consent or as allowed by law, we may also process sensitive data, including:

• Health information
• Financial details
• Social security numbers or other government identifiers

It is essential that all information you provide is accurate and updated. Please notify us of any changes to ensure the data remains correct.

2. How Do We Process Your Information?

In Brief: We use your information to deliver, improve, and manage our Services, communicate with you, ensure security, prevent fraud, and comply with legal obligations.

The purposes for processing your information include:

• Order Fulfillment: Managing orders, payments, returns, and exchanges.
• User Communication: Facilitating interactions between users when you utilize such features.
• Service Security: Protecting our Services through fraud monitoring and prevention.
• Service Optimization: Evaluating and enhancing Services, identifying trends, improving marketing campaigns, and refining user experience.
• Legal Compliance: Meeting legal requirements, responding to official requests, and exercising or defending legal rights.

3. When and With Whom Do We Share Your Personal Information?

We do not share your personal data with any third parties, ensuring compliance with HIPAA regulations.

4. Do We Use Cookies and Other Tracking Technologies?

In Brief: Yes, we use cookies and tracking technologies to collect and store information.

Cookies and similar technologies (e.g., web beacons, pixels) help us:

• Ensure site security
• Prevent crashes and bugs
• Save user preferences
• Support basic site functionality

Where laws deem such tracking to be a “sale” or “sharing” (e.g., targeted advertising under U.S. state laws), you can opt out as outlined under the “Do United States Residents Have Specific Privacy Rights?” section.

For more details, see our Cookie Policy.

5. How Long Do We Keep Your Information?

In Brief: We retain your information only as long as needed to meet the purposes outlined in this privacy notice or as required by law.

We store personal information for the time necessary to:

• Fulfill the stated purposes
• Meet legal or regulatory obligations (e.g., tax or accounting requirements)

If there’s no ongoing need for your data, we either delete or anonymize it. If immediate deletion isn’t feasible (e.g., due to backup systems), we securely store and isolate the data until deletion is possible.

6. How Do We Keep Your Information Safe?

In Brief: We use organizational and technical security measures to safeguard your information.

We have implemented appropriate security measures to protect your personal data. However, no electronic transmission or storage system can be completely secure. While we strive to safeguard your information, we cannot guarantee its absolute security against unauthorized access, theft, or misuse by hackers or cybercriminals. Transmitting personal data to and from our Services is done at your own risk, and we encourage you to access our Services in a secure environment.

Additionally, we ensure the privacy of your Protected Health Information (PHI) in compliance with HIPAA regulations. PHI is used and disclosed only for authorized medical billing purposes or as permitted by law.

7. Do We Collect Information From Minors?

In Brief: We do not knowingly collect or market to children under 18.

Our Services are not intended for children under 18. By using our Services, you confirm that you are at least 18 or a parent/guardian granting consent for a minor to use the Services. If we learn that we have collected information from a child under 18, we will deactivate their account and delete the data promptly. If you discover we have collected data from minors, please notify us at info@thercmsolutions.com.

8. What Are Your Privacy Rights?

In Brief: You have the right to review, modify, or delete your account and withdraw consent for data processing at any time.

• Withdrawing Consent: If you have given consent for data processing, you can withdraw it anytime by contacting us via the details provided in the “How Can You Contact Us About This Notice?” section. Withdrawal will not affect prior lawful processing or processing based on other legal grounds.

• Opting Out of Marketing Communications: You can unsubscribe from messages by replying “STOP” or “UNSUBSCRIBE” to our texts or by reaching out via the contact details provided. Note that even after opting out, you may still receive non-marketing communications, such as service-related messages or responses to requests.

• Managing Cookies: Most browsers accept cookies by default, but you can choose to delete or block them. Be aware that rejecting cookies may impact some features or functionality of our Services. Refer to our Cookie Policy for more details.

For further questions or concerns about your privacy rights, contact us at info@thercmsolutions.com

9. Controls for Do-Not-Track (DNT) Features

In Brief: We currently do not respond to DNT signals as no standardized protocol exists.

Some web browsers and mobile platforms offer DNT features to prevent tracking of online activities. However, as there is no finalized industry standard for DNT, we do not respond to such signals. Should a standard be established, we will update this notice to reflect our practices in compliance with the new protocol.

California law also requires us to disclose our stance on DNT signals. As no legal or industry-wide standard is currently available, we do not honor DNT signals at this time.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain U.S. states, including California, Colorado, and others, you may have rights regarding the personal information we collect and process. These rights include accessing, correcting, obtaining a copy of, or requesting the deletion of your personal information. Additionally, you may withdraw your consent to data processing, subject to applicable legal limitations.

We collect and retain specific categories of personal information, such as identifiers (e.g., name, contact details), personal information defined by law (e.g., education, employment), and sensitive information (e.g., social security numbers). 

Sensitive data is handled in compliance with HIPAA regulations. Information not explicitly categorized may also be collected during interactions, such as customer support requests or service-related activities.

Personal information is retained based on its category and purpose, with sensitive data held for up to three months. We do not disclose, sell, or share this information with third parties for commercial purposes, nor will we in the future, ensuring compliance with HIPAA regulations.

To exercise your rights, contact us via email, phone, or SMS using the details provided. Verification of identity is required to process requests, and authorized agents must provide valid proof of permission. If a request is denied, you can appeal our decision and, if necessary, escalate to your state attorney general.